Contact Support
Need help? Our support team is here for you.When to Contact Support
Account Issues
Can’t log in, verification problems, profile issues
Payment Help
Stripe setup, payout issues, payment questions
Project Support
Scope questions, expert matching, deliverables
Technical Issues
Platform bugs, features not working
How to Contact Us
Option 1: Email
support@flexduty.com Include:- Your full name and account email
- Project name (if applicable)
- Clear description of the issue
- Screenshots (if helpful)
Option 2: Live Chat
- Log in to your dashboard
- Click the chat bubble (bottom-right corner)
- Describe your issue
- A team member will respond
Option 3: In-App Support
- Go to Settings > Help
- Submit a support ticket
- Track ticket status in your dashboard
Response Times
| Priority | Response Time |
|---|---|
| Critical (payment issues, security) | Within 2 hours |
| High (blocking issues) | Within 4 hours |
| Normal (general questions) | Within 24 hours |
| Low (feedback, feature requests) | Within 48 hours |
Business Hours
- Support Hours: Monday - Saturday
- Emergency: 24/7 for critical issues
- Timezone: Support responds in your timezone during business hours
Before Contacting Support
Try these first:- Check this documentation
- Search our FAQ
- Try common troubleshooting steps
Tips for Faster Resolution
Include your account email
Provide specific error messages
Include screenshots when possible
Describe steps to reproduce issues
Mention what you’ve already tried
Escalation
If your issue isn’t resolved:- Reply to your existing ticket
- Request escalation to a supervisor
- Allow 24 hours for escalated review
Feedback
Have suggestions for improvement?- Email: feedback@flexduty.com
- Use the feedback option in-app
- We read all feedback!
Emergency Contact
For urgent security or payment emergencies:- Email: urgent@flexduty.com
- Mark subject as “URGENT”